Employees who attend this service speak English
This offer consists of the classic Global Pass, valid in all participating European countries, and the One-Country Pass, which gives you the opportunity to explore one country in-depth.
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| Welcome to the virtual costumer information office. Here you will find quick and useful information of interest for your trip. | |
| Schedules, trains and prices | |
| You can consult the schedules and trains available through this link : http://horarios.renfe.es/hir/ingles.html | |
| If the city of departure or destination does not appear in the previous link, please visit these other links and click on the maps. | |
| http://www.renfe.es/cercanias/index.html | |
| http://www.renfe.es/mediadistancia/index.html | |
| Classes | |
| In Spain, “Clase Preferente” means Business or First Class and “Clase Turista” means Second one. | |
| How to buy tickets online? | |
| You can buy tickets through Internet for Ave trains, Talgo 200, Euromed, Alaris, Altaria, and trains of long distance 62 days before the date of journey and regional trains TRD (15 days before). You can access from our home page, or go to venta-internet@renfe.es, if you require additional information you can phone to Attention Client Internet: 902 15 75 07. | |
| Purchases Internet, on the page: https://w1.renfe.es/vbi/htvbiu00.html | |
| You will have to write in the corresponding place of the form (DNI or identification card) the 8 first numbers of your passport | |
| Rules for Collecting the Tickets | |
| In the compliance with ours security protocols, the first purchase with each credit card in TIKNET must be collected in a RENFE station in order to authenticate the owner of the credit card. No further purchases will be accepted until this procedure is completed. | |
| Books | |
| You can book in advance by phone in the number of Spain: 902 24 02 02, but reservations are only valid for 48 hours and expire always one day before the departure of train. | |
Employees who attend this service speak English |
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| You can buy tickets in your national offices and some official travel agents. See the list in this page, but usually they apply different international fare are more expensive than here in Spain. | |
| International Pass | |
| Interrail | |
This offer consists of the classic Global Pass, valid in all participating European countries, and the One-Country Pass, which gives you the opportunity to explore one country in-depth. |
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| Eurail | |
| International pass for people non European, Russian, and Turkey residents. Valid for 6 months. You can choose four options: Eurail Global Pass, Eurail Select Pass, Eurail Regional Pass and Eurail National Pass. | |
| Rail Plus | |
| Non transferable card that allows special prices in several rail companies. It is necessary to show ID card and residence accreditation. | |
| The possessors of this card will have a reduction of 25% of the price of the ticket | |
| More information about the international passes in the following link: http://www.renfe.es/productos/index.html | |
| International supplies/Ofertas internacionales | |
| Points of sale in the world | |
| Select a Country: | |